Policies and FAQs
How to Order
Returns & Refunds
All items for sale unless otherwise noted, are made to order. You tell me what you want it to look like, you place the order for the item, I make your item, then I send it off to you. Happy Days! In a society fuelled by instant gratification, no doubt this process will be a test of patience for a few.
These are not your run-of-the-mill, cheap sweatshop items churned out by abused foreigners that you see in every store and website. Things I make are 100% Aussie hand made items, so allow plenty of time for the crafting of your piece. I'll advise you of the approximate time I think it'll take to make your item when you place the order, or you're welcome to ask before you order, just in case I'm busy and you're late for a birthday gift. The time it takes will depend on how many orders I have at once, and how complicated the piece is that you want.
The items pictured on this site are examples only, and not for sale. If you require a size other than what the examples show, the item price will be adjusted accordingly.
Items purchased from Southern Star Woodworks should be kept away from children and pets.
Take care not to leave candles or incense burning unattended.
From time to time, I'll put up an item that is a one of a kind, never to be repeated piece. That item will be all put together and ready to ship at the time of your order.
All items will be stamped with the SSW makers mark in an inconspicuous place.
No material on this website may be reproduced without permission.
Information I collect -To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example or a scan of your Church of Satan card for the members discount), if you contact me directly.
Why I need your information and how I use it -I rely on a number of legal bases to collect, use, and share your information, including:
Information sharing and disclosure -Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Transfers of personal information outside the EU -I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. I will never sell or list your personal information for sale.
Your rights -If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to contact me -For purposes of EU data protection law, I, Laren Crichton, am the data controller of your personal information. If you have any questions or concerns, you may contact me at firstname.lastname@example.org or through Facebook at https://www.facebook.com/southernstarwoodworks
Misc -Information collected through web forms on this site is only used to provide the customer with the goods and services advertised on this website when you purchase items from Southern Star Woodworks, or to answer questions that you might have.
All items sent to customers will be sent in Australia Post boxes, or plain postal boxes with a very basic description of the contents. This is to ensure that no link between the customer and any religion or philosophy can be made by anyone viewing the package that your item is in.
Images of and information from CoS Membership cards used for the members discount is not stored or shown to anyone else.
Southern Star Woodworks may link to other websites through this website or the Southern Star Woodworks Facebook page, please note that Southern Star Woodworks has no control over the content, user agreements or privacy policies of those websites.
How to Order
When you've found an item you want, take a look at the customise page. It contains examples of stains, finishes, felt lining and decorative edging. When you know what you want your item to look like, you can make your selection on that item's page. With the colour selection, simply type the colours you want into the appropriate sections.
If you have any requests or special instructions, you'll be able to include those as a 'note to seller' when you check out.
When I receive your order, I'll get back to you via email with the approximate time I think it'll take to make your order.
I'll make a final check with you to make sure you're happy with your item before it ships.
You may organise a payment plan with me, your item will be
shipped upon receiving the final payment.
If you would like to pay an item off, please contact me so I can send you an invoice via PayPal.
I accept Paypal, direct bank deposits, and if you're willing to wait for your mailed money order or cheque to arrive and clear, I'll accept those too.
I don't charge GST on any of my items.
International customers are responsible for any duty taxes, fees or custom charges if applicable.
I ship my orders as soon as they're ready to go and I ship worldwide from the Sunshine Coast, QLD using Australia Post. All international orders are sent via airmail.
If you need your item sent by express post, please let me know at the time of your order.
All items are sent with tracking at no extra cost to you. Your tracking number will be emailed to you when your item is sent.
PLEASE NOTE - If you're ordering from outside Australia, check your local customs and border protection information concerning wooden items before ordering from my shop, just to be sure.
The wood used in my items has been properly kiln dried, processed and finished. It's free of bark, insects and dirt. I've not had any trouble with international shipping or customs issues so far. Southern Star Woodworks can not be held responsible if your item is confiscated by customs for any reason.
- Shipping within Australia normally takes 5-7 business days to arrive.
- Shipping to the rest of the world usually takes about 2-4 weeks to arrive.
Please note that customs agencies and holiday periods may delay the arrival of your item.
Returns & Refunds
If you are unhappy with your order for any reason please get back to me within 5 days of receiving your package and I'll do my best to resolve the problem quickly.
If you organise with me to return an item for a refund, the refund shall be given immediately after I receive the item back in the same condition as it was sent.
An exception to this, is if the item was absolutely mangled by the post handlers on its way to you. If you receive a broken item, you can either get a full refund OR I'll make you another one at no additional cost to you, after I recieve photographs of the damaged item. I always pack my items up securely, so getting damaged items shouldn't happen in the first place.
If you wish to cancel an order, please contact me ASAP for a full refund of purchase and shipping price.
What types of wood do you work with?- I use a fair bit of Tasmanian Oak, and Radiata Pine, though I also use Western Red Cedar and Red ironbark. I'm always on the hunt for different timbers as they all have their uses and properties.
Tasmanian Oak is a premium Australian hardwood timber, and it's wonderful to use. It takes stains well and is quite a hard and dense wood.
Pine is easy to work with, and has really nice natural patterns through the wood, which show through staining.
Western Red Cedar is great to carve and stains nicely. Smells nice when cut too!
Ironbark is a great looking wood that's very durable.